Smart support for site success
Tailored admin support for trade businesses that have outgrown the shoebox of receipts stage. The Trade Secretary takes the office side of your business off your plate. Quoting, scheduling, systems and everything in between. My job is to make sure it all runs quietly in the background while you stay focused on growth and the work you were trained to do.
© The Trade Secretary. All rights reserved.
ABOUT
The Trade Secretary was born to sort out the way construction businesses run behind the scenes.I provide hands on operational support to get your business organised, on time and out of your head. From quoting and scheduling to system setups, payroll and the automations that stop you doing the same job twice.Six years dedicated to the trades, built on fifteen years supporting executives and teams across finance and corporate. That combination is what keeps projects moving and communication clean between site and office.On a personal level, I've also been the client. By project managing two of my own renovations I discovered my biggest passion to date. It also taught me what trade businesses look like from the other side and what it takes to make that experience one worth talking about.I work inside the platforms your business already runs on e.g. Xero, QuickBooks, ServiceM8, ClickUp, Deputy etc. I get them talking to each other properly so you stop fighting your own tools. No two trade businesses run the same way, so nothing I do comes out of a template. Every engagement is shaped around your business, the tasks you actually need handled, the platforms you use and the way you want to work with me. Whether that's a one-off clean-up, a system setup, or weekly support that flexes with your workload, the scope is yours to set. Where it makes sense, I bring in smart tools (yes, including AI) to cut hours off the repetitive stuff like quote drafting, follow-ups and document prep.The goal is simple: to streamline your business operations, turning everyday admin into a system that works quietly and consistently in the background - creating space for you to lead, deliver and grow your business.Based in QLD, working with trades Australia wide.
Services
Admin & Operations Support
Streamlined systems and organised workflows to keep your business running smoothly from office to site. Custom branded templates, job documentation and basic website builds that elevate your client experience and make your business look as professional on paper and online as it is on site.Job Scheduling & Coordination
Calendars, call-ups and crew coordination so jobs stay on track and your phone stops ringing after hours.Quoting, Invoicing & Payroll
Accurate, on-time financial documents across your accounting, job management and payroll software. Includes submitting quotes and invoices, payroll setup, leave entitlements, ATO payroll filing and invoice terms that comply with state-based security of payment laws.Systems & Process Setup
Customised setups in the right platforms, built to simplify job management, reduce double-handling and keep communication clear.Client Communication
Professional correspondence, document control and follow-ups that match the standard of work you put out on site.Financial Admin Support
Reconciliations, bill entry and keeping your accounting software clean and up to date, so when your accountant steps in, everything is organised and ready to go.
Smart systems. Seamless operations. Clear communication.
That’s the foundation of every business I support.
Packages
Every package below is a starting point, never a fixed menu. Tasks, scope and the way we work together get tailored to suit you and your business.
THE AD HOC
Perfect for: One-off jobs, catch-up admin or weeks where you just need an extra set of hands.Flexible help when you need it - no lock ins. Billed by the hour.e.g:
• Inbox, quoting and invoicing clean-ups
• Job scheduling and getting on top of client enquiries
• Reconciliations
• Template tweaks and document prep
THE SETUP
Perfect for: Tradies ready to stop doing everything twice.A proper build-out of your job and admin systems so every job is tracked from quote to paid without things slipping. I set up the platforms, layer in the automations and hand you back a business that runs cleaner than it did yesterday.Typical inclusions:
• e.g. ServiceM8, Xero, ClickUp and Deputy setup
• Basic branded website to give your business a professional online presence
• SWMS, Terms, Clarifications & Exclusions documents
• Client welcome & handover packs
• Automated workflows from form to sheet to email, so manual data entry stops eating your evenings
• Branded email signatures, document templates and software customisation
• Templates, checklists and document setup
• Clean file structure and email organisationDelivered as a one-off project, scoped after a discovery call.
THE PARTNERSHIP
Perfect for: For businesses who want someone in their corner, owning their admin.Your dedicated admin and systems partner, embedded in your business and across whatever you need taken off your plate each week.Can include any combination of:
• Quoting, invoicing and follow-ups
• Scheduling and client communication
• Payroll, leave entitlements and ATO filing
• Reconciliations and bill entry
• Systems management and process improvements
• Branded templates and document creation
• Weekly job summaries and reporting
• Smart automations that cut double-handlingIf it falls on the admin side of your business, it can fall to me.Billed weekly. 3-week notice period. No long lock-ins. Scope and tasks are tailored to your workload and adjusted as your business shifts.
You're here because you built a trade business, not a second job to live behind a desk after 10 hours on the tools each day.Let's shift your focus to where you thrive.How It Works
1. Discovery Call - We review your setup and find where the time is leaking.
2. Proposal - A clear breakdown of what's included and what it costs.
3. Kick-Off – I get to work so you can get back to yours.
Images: Captured by Hipe Media
Testimonials
“Bianca is an exceptionally hardworking and loyal professional who consistently demonstrates intelligence, initiative and a strong work ethic. Highly organised, efficient and always reliable, she ensures every task is completed promptly and to the highest standard. Her technical competence and professionalism made her an invaluable member of my team.”
Grant Taylor | CEO - Advanced Buildings & Restorations
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"Bianca consistently demonstrated exceptional professionalism, efficiency and intelligence in every aspect of her work. Highly organised and proactive, she managed multiple priorities with ease and always anticipated needs before they arose. Her warmth, reliability and positive attitude made her an indispensable part of our team.”
David Luke | Technical Director - SCOPiQS
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"Working with Bianca made a huge difference to how I ran my business. Her support allowed me to focus on hairdressing without the stress of admin, client communication, bookkeeping or stock management. Always organised, responsive and across every detail, everything just flowed better with her in my corner. She has such a calm, capable energy and genuinely goes above and beyond to ensure things get done properly."
Kate Taylor | Owner - Studio Sunday
Contact
Ready to reclaim your time?
Let’s get your business running the way it should.Every business I work with gets something tailored to them, whether that's ongoing weekly support, a full systems overhaul or a one-off dig out of an admin hole. Tell me what's going on and we'll work out the right fit from there.
© 2025 The Trade Secretary. All rights reserved.
ABN - 57 572 270 983
QLD, Australia
Thank - you
Your message has been submitted. Nice work.You’ve just taken the first step toward elevating your trade business. I’ll review your enquiry and be in touch. In the mean time, please have a think about the following;- How many hours you spend on admin each week
- What parts of your business feel messy or disorganised
- Where things slip through the cracks
- What systems you’re using now (if any)
- What your ideal workday would look like
- What tasks you would like to handover as a priorityComing prepared with these points will help us maximise the value of your first call and really hit the ground running.
Privacy PolicyThe Trade Secretary
Effective: 20251. OverviewThe Trade Secretary (“we”, “us”, “our”) provides operational and business support services to the trade and construction industry.
This Privacy Policy explains how we handle your personal information — clearly, respectfully, and securely.When you submit an enquiry, complete a form, book a service, or work with us, you trust us with your information. We take that seriously. We only collect what we need, we protect it, and we never sell or share it for marketing.2. What Information We CollectWe may collect:NameBusiness nameEmail addressPhone numberProject detailsDocuments you send us (quotes, invoices, photos, job notes, spreadsheets, etc.)Website form submissionsPayment information (processed securely via third-party platforms — we don’t store card details)3. Why We Collect ItWe use your information to:respond to enquiriesprovide our servicessend project updatescreate quotes, invoices or documents at your requestimprove our services and websitemeet legal, tax and business compliance requirementsWe do not use your information for spam, random marketing, or anything unrelated to your project.4. How We Store & Protect ItYour information is stored securely using reputable platforms such as Google Workspace, ServiceM8, Xero, or similar tools required for your project.We maintain reasonable technical and administrative safeguards to protect your data from loss, misuse, unauthorised access, or disclosure.Only authorised personnel involved in your work can access your information.5. Sharing of InformationWe may share information only when:it’s necessary to deliver your serviceyou give explicit permissionrequired by law (rare)We never sell, trade or disclose your personal information for marketing.6. Your RightsYou can request to:access your informationcorrect itrequest deletion of personal data we no longer needEmail us at [email protected]
for any privacy requests.7. Website & CookiesLike most websites, basic analytics may be used to track general website performance. These do not identify you personally.8. ContactIf you have questions regarding this Privacy Policy, contact:
[email protected]
Terms of ServiceThe Trade Secretary
Effective: 20251. OverviewThese Terms of Service outline the conditions of working with The Trade Secretary (“we”, “us”, “our”).
By using our website, enquiring, or engaging our services, you agree to these terms.We provide high-level operational and business support to trade and construction businesses. We operate professionally, transparently, and with clear boundaries so both sides know exactly what to expect.2. Services ProvidedWe offer operational, organisational and business support services such as:systems setup and optimisationprocess documentationquoting/invoicing supportscheduling assistancejob workflow managementconstruction business organisationdigital setup (Xero, ServiceM8, ClickUp, Tradify, etc.)Service inclusions will always be confirmed with you in writing before work begins.3. Client ResponsibilitiesTo deliver accurate work, you agree to:provide correct and complete informationrespond to requests within reasonable timeframessupply documents and access needed to complete the workcomply with relevant laws and regulations relating to your businessWe are not responsible for delays caused by missing or incorrect information.4. Payment TermsPayment terms will be outlined on your invoice or service agreement.Unless otherwise stated:invoices must be paid by the due datelate payments may delay deliverydeposits may be required for new clientsdigital products are non-refundable once delivered5. Boundaries & LimitationsWe provide operational support — not legal, accounting, or financial advisory services.
We may work with software platforms (e.g., Xero, Deputy, ServiceM8), but we do not act as your accountant, bookkeeper, or financial advisor unless formally engaged for that service.6. Cancellations & ReschedulingIf you need to cancel or reschedule a session, please provide reasonable notice.
Last-minute cancellations may incur a fee depending on the scope of work booked.7. ConfidentialityAll information you provide — including documents, systems, emails, logins, and business processes — is kept strictly confidential.We do not disclose, share or discuss your business with third parties unless legally required or authorised by you.8. Intellectual PropertyAll templates, documents, workflows, systems, and materials we create remain our intellectual property unless explicitly transferred.You receive a licence to use these materials within your business only.
Resale or redistribution is not permitted without written permission.9. Limitation of LiabilityWe take great care with every task, but we cannot be held liable for:losses resulting from incorrect information provided by yousystem failures or outages of third-party platforms (Google, Xero, ServiceM8, etc.)misuse of documents or data outside of our controlTo the fullest extent permitted by law, our liability is limited to the fees paid for the relevant service.10. Changes to These TermsWe may update these terms from time to time.
The most current version will always be available on our website.11. ContactFor questions about these terms, contact:
[email protected]