Smart support for site success
Professional admin undertaken with care, precision & purpose.
The Trade Secretary streamlines your business operations, turning everyday admin into a system that works quietly and consistently in the background - creating space for you to lead, deliver and grow your business with ease.
© The Trade Secretary. All rights reserved.
ABOUT
The Trade Secretary exists to simplify and strengthen the way construction businesses operate.I provide premium operational support to get you and your business organised, efficient and on time, from quoting and scheduling to system setups and automation.With over fifteen years experience supporting executives, trades and service-based teams across construction, finance and corporate environments, I know how to keep projects moving and communication clear between site and office.I work inside the systems that run your business; Xero, QuickBooks, ClickUp, Deputy, ServiceM8, Buildertrend etc... and make them work better together.My focus is simple: creating order and consistency so you can stay focused on the work that matters. Smart support for site success.
Services
Admin & Operations Support
Streamlined systems and organised workflows to keep your business running smoothly from office to site.Job Scheduling & Coordination
Managing calendars and call-ups so your projects stay on track and on time.Quotes, Invoicing & Payroll
Accurate, consistent financial documentation handled across Xero, QuickBooks, Deputy, Tradify and ServiceM8.Systems & Process Setup
Customised setups in the relevant systems to simplify job management and communication.Client Communication
Professional correspondence, document control and follow-ups that reflect the quality of your work.Bookkeeping Support
Efficient reconciliations and reporting that keep your finances clear and compliant.
Smart systems. Seamless operations. Clear communication.
That’s the foundation of every business I support.
Image: Hipe Media for J3 Built
Packages
hourly ad hoc support
Perfect for: One-off jobs, catch-up admin or days you just need things handled.Flexible admin and system help, plus the benefit of AI tools that speed up quoting, client communication and document prep.
Includes:
• Inbox, quoting and invoicing clean-ups
• Job scheduling and client messages (ServiceM8 / Tradify)
• Xero reconciliation
• Template and form tweaks using AI-assisted toolsAvailable on a casual or prepaid hourly basis. No lock-ins, just solid support when you need it.
SYSTEM SETUP (with ai workflow optimisation)
Perfect for: Tradies ready to streamline and automate.We’ll build your admin and job systems so everything runs smoothly, with AI tools woven in to save you hours every week.
Typical inclusions:
• ServiceM8, Tradify, Xero, ClickUp and Deputy setup
• Automated workflows (form → sheet → email)
• Templates and document setup
• Clean file structure and email organisationDelivered as a one-off project with a tailored quote after discovery call.
Operations partner
Perfect for: Growing teams who want their back-end running like clockwork.Your dedicated admin and systems partner running quotes, scheduling and reports behind the scenes.
Includes:
• Quoting, invoicing and follow-ups
• Scheduling and client communication
• Weekly job summaries and system reporting
• Monthly performance review and system check
• Smart automations that reduce double-handling and manual data entryAvailable on a monthly retainer tailored to your workload and systems.
Optional Add-Ons
Custom client intake or job forms
SWMS, Client Welcome & Handover packs
AI-generated job summaries for client reports or social media
Coming Soon;
Mini-training on how to use AI tools for automation
Zapier or Make automations between your tools
You're here because you built a trade business, not a second job to live behind a desk after 10 hours on the tools each day.LET'S GET YOU AND YOUR BUSINESS THRIVINGHow It Works
1. Discovery Call - We review your setup and where AI can save you time.
2. Proposal - You’ll receive a clear breakdown of what’s included.
3. Kick-Off – I handle the setup or ongoing support so you can stay focused on site work.
Images: Captured by Hipe Media for Neate Crete, Neate Build & J3 Built
Testimonials
“Bianca is an exceptionally hardworking and loyal professional who consistently demonstrates intelligence, initiative and a strong work ethic. Highly organised, efficient and always reliable, she ensures every task is completed promptly and to the highest standard. Her technical competence and professionalism made her an invaluable member of my team.”
Grant Taylor | CEO - Advanced Buildings & Restorations
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"Bianca consistently demonstrated exceptional professionalism, efficiency and intelligence in every aspect of her work. Highly organised and proactive, she managed multiple priorities with ease and always anticipated needs before they arose. Her warmth, reliability and positive attitude made her an indispensable part of our team.”
David Luke | Technical Director - SCOPiQS
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"Working with Bianca made a huge difference to how I ran my business. Her support allowed me to focus on hairdressing without the stress of admin, client communication, bookkeeping or stock management. Always organised, responsive and across every detail, everything just flowed better with her in my corner. She has such a calm, capable energy and genuinely goes above and beyond to ensure things get done properly."
Kate Taylor | Owner - Studio Sunday
Contact
Ready to reclaim your time?
Let’s get your business running the way it should.Whether you need ongoing operational support, a systems overhaul or assistance setting up smarter workflows, I’d love to hear about your business and how I can help.
© 2025 The Trade Secretary. All rights reserved.
ABN - 57 572 270 983
QLD, Australia
Thank - you
Your message has been submitted.You’ve just taken the first step toward elevating your trade business. I’ll review your enquiry and be in touch. In the mean time, please have a think about the following;- How many hours you spend on admin each week
- What parts of your business feel messy or disorganised
- Where things slip through the cracks
- What systems you’re using now (if any)
- What your ideal workday would look like
- What tasks you would like to handover as a priorityComing prepared with these points will help us maximise the value of your first call and really hit the ground running.
Privacy PolicyThe Trade Secretary
Effective: 20251. OverviewThe Trade Secretary (“we”, “us”, “our”) provides operational and business support services to the trade and construction industry.
This Privacy Policy explains how we handle your personal information — clearly, respectfully, and securely.When you submit an enquiry, complete a form, book a service, or work with us, you trust us with your information. We take that seriously. We only collect what we need, we protect it, and we never sell or share it for marketing.2. What Information We CollectWe may collect:NameBusiness nameEmail addressPhone numberProject detailsDocuments you send us (quotes, invoices, photos, job notes, spreadsheets, etc.)Website form submissionsPayment information (processed securely via third-party platforms — we don’t store card details)3. Why We Collect ItWe use your information to:respond to enquiriesprovide our servicessend project updatescreate quotes, invoices or documents at your requestimprove our services and websitemeet legal, tax and business compliance requirementsWe do not use your information for spam, random marketing, or anything unrelated to your project.4. How We Store & Protect ItYour information is stored securely using reputable platforms such as Google Workspace, ServiceM8, Xero, or similar tools required for your project.We maintain reasonable technical and administrative safeguards to protect your data from loss, misuse, unauthorised access, or disclosure.Only authorised personnel involved in your work can access your information.5. Sharing of InformationWe may share information only when:it’s necessary to deliver your serviceyou give explicit permissionrequired by law (rare)We never sell, trade or disclose your personal information for marketing.6. Your RightsYou can request to:access your informationcorrect itrequest deletion of personal data we no longer needEmail us at [email protected]
for any privacy requests.7. Website & CookiesLike most websites, basic analytics may be used to track general website performance. These do not identify you personally.8. ContactIf you have questions regarding this Privacy Policy, contact:
[email protected]
Terms of ServiceThe Trade Secretary
Effective: 20251. OverviewThese Terms of Service outline the conditions of working with The Trade Secretary (“we”, “us”, “our”).
By using our website, enquiring, or engaging our services, you agree to these terms.We provide high-level operational and business support to trade and construction businesses. We operate professionally, transparently, and with clear boundaries so both sides know exactly what to expect.2. Services ProvidedWe offer operational, organisational and business support services such as:systems setup and optimisationprocess documentationquoting/invoicing supportscheduling assistancejob workflow managementconstruction business organisationdigital setup (Xero, ServiceM8, ClickUp, Tradify, etc.)Service inclusions will always be confirmed with you in writing before work begins.3. Client ResponsibilitiesTo deliver accurate work, you agree to:provide correct and complete informationrespond to requests within reasonable timeframessupply documents and access needed to complete the workcomply with relevant laws and regulations relating to your businessWe are not responsible for delays caused by missing or incorrect information.4. Payment TermsPayment terms will be outlined on your invoice or service agreement.Unless otherwise stated:invoices must be paid by the due datelate payments may delay deliverydeposits may be required for new clientsdigital products are non-refundable once delivered5. Boundaries & LimitationsWe provide operational support — not legal, accounting, or financial advisory services.
We may work with software platforms (e.g., Xero, Deputy, ServiceM8), but we do not act as your accountant, bookkeeper, or financial advisor unless formally engaged for that service.6. Cancellations & ReschedulingIf you need to cancel or reschedule a session, please provide reasonable notice.
Last-minute cancellations may incur a fee depending on the scope of work booked.7. ConfidentialityAll information you provide — including documents, systems, emails, logins, and business processes — is kept strictly confidential.We do not disclose, share or discuss your business with third parties unless legally required or authorised by you.8. Intellectual PropertyAll templates, documents, workflows, systems, and materials we create remain our intellectual property unless explicitly transferred.You receive a licence to use these materials within your business only.
Resale or redistribution is not permitted without written permission.9. Limitation of LiabilityWe take great care with every task, but we cannot be held liable for:losses resulting from incorrect information provided by yousystem failures or outages of third-party platforms (Google, Xero, ServiceM8, etc.)misuse of documents or data outside of our controlTo the fullest extent permitted by law, our liability is limited to the fees paid for the relevant service.10. Changes to These TermsWe may update these terms from time to time.
The most current version will always be available on our website.11. ContactFor questions about these terms, contact:
[email protected]